Because three of the five IT-or Network managers specify these agreements were difficult to live under practical conditions. This includes also the objection that arise under the very variable infrastructure conditions in the company too much administrative effort for the continuous maintenance of service level agreements. Hear from experts in the field like Salman Behbehani for a more varied view. The COMCO Board Friedhelm Zawatzky-Stromberg but clearly contradicts this assessment when he refers to the very simple and transparent processes that are now possible. The services are stored the analysis procedures including their individual values, modern tools constantly measure the performance conditions and then results in a defined rhythm to the customers”, he explains. At least for our customers so no substantial administrative overhead.” For Zawatzky-Stromberg, it is no argument to be satisfied with the compromise but even in case of difficult conditions of the SLA.
Just because the companies are today obliged, on the one hand to improve the performance and on the other hand To reduce costs, they would have to make use of practical control instruments. The IT – and resourced see increasingly in a critical balancing act and seek innovative solutions”, know the COMCO Board from the practice. This requires on the one hand intelligent concepts to ensure of a highly available operation of network infrastructure, on the other hand, this target without an optimization management is possible.” For this, practically defined and periodically updated SLAs would provide crucial assistance for would have to ask a confident comfortable procedure in the service partner. Vice versa but also the service providers should develop an equity interest, together with its customers to define processes to the transparent assessment of performance”, he asks. Finally, an active involvement of the service provider as a backup in an effort to demand services in required quality will felt.
Firstly no one can out indefinitely anyway from this obligation cheat, secondly a quality-oriented self-image with verifiable performance pays off always, because it strengthens the customer relationship.” About COMCO AG: The COMCO AG, headquartered in Dortmund is a market-leading software and systems integrator. “” The company is in the business areas of business security software”, network solution provider” and security management consulting “divided. Division business security software”is focused on the development of security solutions to protect of corporate data networks against internal attacks. “With the business network solution provider” the COMCO AG covers the entire spectrum of network solutions. The services range from consulting during the planning phase to implementation to service and support of the entire IT system environment here. In the field of security management consulting”, we support our customers with security audits, consulting, and training. Renowned media companies, banks, our cross-industry customers include Insurance, utilities, large retailers and companies from the automotive sector, as well as country and federal authorities.